You can order by phone on: 01223 413322 00 44 1223 413322 from outside the UK
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One World is Enough - Fair Trade Wholesale Click on the links below to take you to questions about the following; Damaged, Out of Stock Items & Returns
How do I know that your things are really Fair Trade? We are members of the British association of Fair Trade Shops who monitor us. We are both importers and retailers so we can monitor the whole supply chain. We travel out to see our suppliers twice a year and over the ten years that we have been in business they have become our firm friends. Your things seem very cheap compared to other Fair Trade Companies We buy direct from the producers, we sell directly on the internet and at markets and festivals so we can keep our costs down. We beleive that Fair Trade should be for everyone and not just a preserve of the middle classes and we would rather sell our products than sit here looking at them, so we sell our goods at very competitive prices. By selling cheaply we get more Sales which means more work for us and our suppliers. Does Fair Trade really work? Yes it does! At a grassroots level it really helps all our producers, their families and their communities. By paying our suppliers fairly for the work that they do it means that they have more money to invest into their businesses so that they can expand and employ more people. This means that the benefits of our Trade reach more people. However, it is not just the people who work for our suppliers who benefit, as the employees have more expendible income the whole community benefits. What is your Fair Trade Policy? Please click here to see our Fair Trade Policy Fair Trade - What does it all mean? Click here to find out! Can I pay by cheque, bankers draft or international money order? We recommend paying by debit card as this makes processing your order much quicker, however if you live in the UK you can pay by cheque or Bankers Draft. All cheques or Bankers Drafts must be in sterling and made payable to ' Freedom Trading '. We need to allow five working days for your cheque to clear before despatching your goods so you will not your goods as quickly as you would if you were paying by card. If you pay by bankers draft we do not have to wait for it to clear. To order by cheque or Bankers Draft then please go through the checkout process and select pay by cheque. Please print out your receipt and send a copy to us together with your cheque. If you are living outside the UK then you can pay by International Money Order or International Bankers Draft. These MUST be payable in Sterling. To order by International Money Order then please go through the checkout process and select pay by Sterling Interantioanl Money Order. Please print out your receipt and send a copy to us together with your International Bankers Draft or Money Order made payable to' One World is Enough'. You can also pay us by BACS, please click here to request our bank account information. What cards do you accept? We accept all UK debit cards and credit cards (Mastercard, Visa, American Express, Visa Debit, Maestro ( Switch), Solo and JCB Cards). However we do add a 2% credit card charge to all orders paid by credit card to cover bank charges, this is done manually so will not appear on the confirmation email that you receive at the time of ordering, it will however appear on the paper invoice you get with your order.. I want to pay by switch ( maestro) and it is asking for an issue number / issue date and my card doesn't have one? The problem is that maestro ( switch) cards issued by the Royal Bank of Scotland Group have valid from and expiry dates whilst other issuers use issue numbers and expiry dates. As we are unable to tell which issuer has issued your card we ask for all three bits of information. If you do not have an issue number then please enter 0, if you do not have a valid from date then please enter 12/05. Why do you ask for my telephone number? This is purely so that we can contact you if there is a problem with your order. We do not use it for marketing nor do we sell any information to outside companies. I need an invoice A paper invoice is included with your shipment. If you need a VAT invoice please let us know and this will be sent separately. Do you ship all over the World? We ship to most countries, if you would like to buy something and your country is not listed in the drop down list at the checkout, then email us and we will see if we can help. How much are your shipping charges? We try to keep our prices as low as possible by not resorting to gimmicks like free shipping ( which obviously means more expensive products!) - unless you spend over £500 and so our shipping charges reflect the real cost of shipping, ie postage, packing materails and labour. Saying that we have negiotated some good deals to try and keep the shipping costs as low as possible. Click here to find out about our current shipping charges. You need to scroll down to shipping and handling Do you offer Free Shipping? Yes we do, we offer free shipping on orders over £500 How long does it take me to get my goods ( UK address)? It depends where you are! If you are shipping to a UK address then we have two delivery options. If you are in a hurry use our express service, we aim to get these to you within 2 - 3 working days. Your order gets priority over Standard service orders and is sent out by first class post or fastway couriers for larger orders. If you are not in a hurry our Standards service aims to deliver your goods in 5 - 10 working days ( depending on how busy we are). Orders are processed in the order in which they were received and sent out by second class post or fastway couriers. How long does it take me to get my goods ( non UK address)? It depends on where you are. We aim to deliver goods to Europe in 5 - 10 working days, to North America and the Middle East in 10- 14 working days for airmail and around 60 days for seamail. For Australia and New Zealand and the rest of the world your delivery should arrive in around 14 working days for airmail and around 90 days for seamail. Who delivers your goods? We use the Post Office for small orders and fastway couriers for UK larger orders and generally local Postal Services for international orders. Most of our customers prefer us using the Post Office as it is much easier to collect the goods from the local Post Office if they are out, rather than some courier company on some distant industrial estate. My Goods haven't arrived? If your goods haven't arrived within the time scales above then if it is a small order ( less than 2 kg in weight) please check with your local post office, maybe your dog, children, hoover ate the red card the post man left! If the Post Office haven't got them then get in touch. Click here to find all the different ways of contacting us. If you do contact us and your goods subsequently arrive please let us know, so we can call off the search for your missing order. If your goods are returned to us because you did not collect them from the post office then we will charge you a second postage charge to resend you your order. Damaged, Out of Stock Items and Returns Substitutions Sometimes we are short of stock of a particular item in a particular size or colour. In these cases we will generally substitute the out of stock item with something similar, eg same item different size or colour. If there is nothing similar in stock then we will email you for alternatives. Please reply promptly to our email to ensure that your order is not delayed. If you are not happy with any of our suggested substitutions you may be choose anything else from our range or else ask for a refund. Once we have agreed a sustitution then any returns will be subject to our normal returns procedure. If we send you a substitution without contacting you first as it is simular to the item ordered then you may return it for exchange or refund without incurring the restocking charge Out of Stock Items If an item is out of stock, but due in within the the next few weeks, then we will send you the in stock items on your order immediately. The out of stock items will be sent to you as soon as they come in. Payment is charged at the time of the order but postage will only be charged once even if we send you more than one parcel. We will advise you of the expected delivery times of out of stock items, however as our producers live in rural areas of India, Nepal, Indonesia and Thailand then delivery times can be a little vague and are subject to change! My goods have arrived damaged Please let us know within 24 hours of receipt. Click here to find out how to contact us. You will need to hang on to the goods and the packaging so that our delivery agents can inspect them. We will send you a replacement if one is available otherwise we will send an alternative. My goods look different from those in the photo on your website Please be aware that all our goods are hand made in small villages in the developing world and there may be small differences in between the goods that you receive and the goods pictured on our site. This should be seen as a sign that your product is made by hand and not mass produced, you have something unique! However if you are unhappy with your purchase you may return it for a refund or exchange within 7 days of receiving your goods, however please see below for returns procedure. I'm not happy with the goods that I you have sent me If you are unhappy with your purchase, please contact us within 2 days of receipt letting us know why you are unhappy with your order. If we agree that you have a valid complaint then we will give you a returns authorisation number (RAN). You may return the items covered by the RAN within 7 days of receiving it, for a refund or exchange. Any agreed returns covered under a RAN will be subject to a 15% restocking charge. Please do not return items to us without getting a RAN as these will not be honoured and you will incur a furthur postage charge if you wish us to send you your return back to you. Please return agreed item(s) with the paperwork that you received with your order, together with a covering letter explaining whether you would like a refund or exchange. Please obtain a free proof of posting form from the Post Office when you return your goods as we can not be held liable for any returns that fail to reach us. Please send your returns to; One World is Enough( Returns) 19 Ronald Rolph Court, Wadloes Road Cambridge CB5 8PX In order to keep our prices as low as possible we do not operate a free returns service and we are unable to refund the postage and packing cost. If you wish to exchange, we will charge you postage on your exchange.. In cases where the actual cost of shipping exceeds the the shipping and handling costs charged then the actual cost of the shipping will be deducted from the order total. Our liability is restricted to the cost of your purchase. All refunds will be made directly to your card, if you pay by cheque refunds will be credited to your account. |
